FAQ
Check out the Frequently Asked Questions below. If you still need help, please email 2plus3equalswe@gmail.com.
Shipping
Where do you ship to?
At this time I only ship products to US and Canada through my website.
If you live outside the US/Canada, check out my Etsy shop at 2plus3equalswe.Etsy.com.
What are your shipping policies? Do you offer rush shipping?
I typically ship all orders within 2-3 days of purchase (unless otherwise stated in my shop announcement). If you need your order ASAP, send me a message to confirm I can get it to you in time. Shipping upgrades are also available at checkout.
A delivery estimate should be provided at checkout (as shipping times vary based on geographic location). Once your order ships, you will also receive an email with tracking information.
If you have any questions about shipping, let me know!
Returns/Exchanges
Do you accept returns or exchanges?
Yes!
I want every customer to be a happy customer so please reach out within 7 days if you’re not completely satisfied with your purchase.
Please note - buyer is responsible for return shipping costs and any loss in value if an item isn’t returned in original condition.
What if my order is damaged during shipment?
This happens sometimes and I'm more than happy to replace any damaged products! Send me an email at 2plus3equalswe@gmail.com and I'll replace the damaged item right away.
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Busy Box Questions
Which contents should I order?
My recommendation for deciding which contents to order is based on your child’s age. To ensure the activities are age-appropriate, I offer three different variations of the contents. Here are my suggestions on which version is best for each age group.
YOUNG TODDLER CONTENTS - recommended for young toddlers ages 1-2 (adult supervision required).
PRESCHOOL CONTENTS - perfect for toddlers/preschool age children ages 3-5.
KID CONTENTS - great for kiddos ages 4+.
Do you accept custom orders?
Yes! I’m happy to create custom designs. Send me an email at 2plus3equalswe@gmail.com to discuss.