FAQ

Check out the Frequently Asked Questions below. If you still need help, please email 2plus3equalswe@gmail.com.

Shipping

Where do you ship to?

We ship to the US and Canada through our website.

If you live outside the US/Canada, check out our Etsy shop at 2plus3equalswe.etsy.com.

What is your shipping policy?

We are committed to providing excellent customer service and timely delivery of your orders.

Here is our shipping policy:

Orders are typically processed within 1-3 business days from the time of purchase.

We offer a variety of shipping options, including standard and expedited shipping. Shipping methods and rates will vary based on the size, weight and destination of your order. Delivery times are based on the shipping method selected at the time of purchase.

Once your order has shipped, you will receive the tracking information via email. You can use this number to track your shipment on the carrier's website.

Please email 2plus3equalswe@gmail.com if you need your order by a certain date and we will do our best to accomodate.

Returns/Exchanges

Do you accept returns?

We take pride in providing high-quality items and ensuring customer satisfaction. However, due to the nature of our personalized products, we do not accept returns.

If you receive a damaged or defective product, please contact us immediately, and we will work with you to resolve the issue.

Can I exchange for a different item?

We take pride in providing high-quality items and ensuring customer satisfaction. However, due to the nature of our personalized products, we do not allow exchanges.

What if my order is damaged during shipment?

This happens sometimes and I'm more than happy to replace any damaged products! Send an email to 2plus3equalswe@gmail.com and I'll send you a new one right away.

Busy Box Questions

Which contents should I order?

We offer three different versions of our busy box contents so you know the fun inside will be age-appropriate for your little ones.

Baby contents - recommended for babies/toddlers under the age of 2.

Toddler contents - perfect for toddlers ages 2-4 that aren't putting everything in their mouth.

Kid contents - great for ages 4+ and still fun for a kiddo around age 10.

Email 2plus3equalswe@gmail.com if you have additional questions.

Why are some colors more expensive?

The price of each box color is based on how popular the color is and how many we have on hand. Some colors are really popular and we don't have many and how many of that color we have on hand.

Do you take custom orders?

Yes! We're happy to create custom designs. Just send us an email at 2plus3equalswe@gmail.com

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